Effective Date: 30 April 2026

At Aurum Raaga by NEO MIND CONSULTANTS PRIVATE LIMITED, we aim to provide a smooth and trustworthy shopping experience. This Refund Policy outlines when and how refunds are issued.

1. Refund Eligibility

Refunds are applicable only under the following conditions:

  • The product delivered is damaged, defective, or incorrect
  • A valid return request has been approved by our team
  • The returned product passes our quality inspection

Refunds are not applicable for:

  • Change of mind
  • Size issues (exchange applicable, not refund)
  • Delay in delivery due to courier partners

2. Refund Process

Once your return request is approved and the product is received:

  • The item will undergo a quality check
  • If approved, the refund will be initiated within 5–7 business days

3. Refund Mode

  • Prepaid Orders: Refunded to the original payment method
  • Cash on Delivery (COD): Refunded via bank transfer or UPI (details required)

4. Important Notes

  • Refund processing time may vary depending on your bank or payment provider
  • Shipping charges (if any) are non-refundable
  • Refund will only be processed after successful verification of the returned product

5. Contact Us

For refund-related queries, reach out to us:

Aurum Raaga by NEO MIND CONSULTANTS PRIVATE LIMITED
📍 Dehradun, India
📧 Email: [email protected]
📱 Phone/WhatsApp: +91 8218128956

We appreciate your trust in Aurum Raaga and are committed to resolving your concerns with transparency and care.