Effective Date: 30 April 2026

At Aurum Raaga by NEO MIND CONSULTANTS PRIVATE LIMITED, we aim to deliver quality products and a smooth shopping experience. This Return Policy explains when returns are accepted, the conditions required, and how to initiate a request.

1. General Return Policy

Returns are accepted only for damaged, defective, or incorrect products. We do not accept returns for change of mind or preference-related reasons.

All return requests must be raised within 5 days of delivery.

2. Eligibility Conditions

To qualify for a return:

  • The product must be unused, unworn, and unwashed
  • All tags, labels, and original packaging must be intact
  • The product must be in resellable condition

3. Exchange Eligibility (Where Applicable)

We may offer an exchange instead of a return in the following cases:

  • Size issues (for eligible fashion items)
  • Damaged or defective product
  • Wrong item delivered

📌 Exchange requests must be made within 48 hours of delivery with a mandatory unboxing video.

4. Non-Returnable Categories

For hygiene and safety reasons, the following items are not eligible for return or exchange:

  • Beauty & skincare products (once opened or used)
  • Personal care items
  • Innerwear / intimate wear
  • Customized or made-to-order products
  • Items purchased during sale or discount offers

5. Return Request Process

To initiate a return, contact us at:

📧 [email protected]
📱 +91 8218128956

Please share:

  • Order ID
  • Product images
  • Reason for return
  • Unboxing video (mandatory for damage/wrong item claims)

Our team will review your request within 24–48 hours.

6. Pickup & Shipping

  • If approved, a reverse pickup will be arranged (subject to availability)
  • If pickup is unavailable, you may be asked to self-ship the product

Return shipping charges:

  • Free if the issue is from our side (damaged/wrong item)
  • Customer-paid for size-related exchanges

7. Inspection & Approval

All returned items undergo a quality inspection upon receipt. Returns that fail to meet the eligibility conditions may be rejected and sent back to the customer.

8. Refund After Return

If a replacement is not available and the return is approved, a refund will be processed as per our Refund Policy after successful inspection.

9. Important Notes

  • Requests raised after the specified timelines may not be accepted
  • Claims without an unboxing video may be declined
  • Original shipping charges are non-refundable

10. Contact Us

For any queries or assistance:

Aurum Raaga by NEO MIND CONSULTANTS PRIVATE LIMITED
📍 Dehradun, India
📧 Email: [email protected]
📱 Phone/WhatsApp: +91 8218128956